Refund Policy
Last updated: August 2026
This policy applies to subscriptions and data packages purchased through AmdVPN. A full, no-questions-asked refund may be requested within 14 days of the first payment. Whether a payment is the first payment and whether it falls within the refund window are determined by the payment record for the relevant order.
Refund Window and Calculation
The refund window begins when payment for the first order succeeds. Users may submit a request within 14 days of the first payment without explaining their service experience. AmdVPN will verify the order, payment status, and account usage, then process a full refund under this policy.
The refund window applies to the first-payment order. Later purchases, repurchases, upgrade price differences, and data packages purchased separately after the first payment are not automatically covered by the first-payment refund policy. Monthly subscription data resets each month from the activation date, while an upgrade price difference is calculated based on the remaining days; these subscription rules do not extend the first order's refund window.
The submission time is based on the creation record of the refund ticket in the user panel. Users are advised to retain order and payment records during the window and avoid extensive use of network resources after submitting a request, as this may affect order-status verification.
Eligible and Ineligible Cases
A first-payment request is eligible for a full, no-questions-asked refund when it falls within the refund window, the order can be verified, and the account is in normal standing. Ordinary route changes, client compatibility issues, or differences in connection experience do not affect a request submitted within the valid window.
The first-payment refund policy does not apply in the following cases: the request is submitted more than 14 days later; the order is not the account's first payment; data usage is clearly excessive, the purchased data has been exhausted, or usage significantly departs from normal service purposes; the account has been restricted for violating the terms of use, abusing network resources, disrupting service operation, or committing fraud; or the order has entered a dispute, chargeback, or duplicate-refund process through the payment channel.
Abnormal usage or violations are assessed using order and server-side usage records. Connection speed, accessed content, or specific websites are not used as refund review standards. Different orders are not combined for calculation, and each refund request must correspond to a clearly identified payment record.
Application Process and Required Information
Refund requests must be submitted through the ticket entrance in the user panel. Please provide the username, relevant order identifier, payment method, proof of payment, and the necessary information for transaction verification. If the same account has multiple orders, clearly identify the order to be reviewed to avoid confusing the first-payment order with later purchases.
If information is missing, order ownership cannot be confirmed, or payment records do not match, the review will wait for additional information. Users can check progress and continue replying in the ticket without creating the same request again. Duplicate tickets will be combined for review as one refund matter.
Review, Refund Initiation, and Processing Time
After receiving a complete request, AmdVPN will verify the first-payment time, order status, payment records, data usage, and whether the account has violated the terms of use. Once a request that meets this policy is approved, the refund enters the payment channel's processing flow, and the associated order and subscription benefits may be closed.
The time required for a refund to arrive depends on Alipay, WeChat Pay, USDT on-chain confirmation, and related payment-processing steps. AmdVPN will initiate or confirm the refund arrangement after review, but does not guarantee a fixed arrival time. A payment channel's processing, refunded, or on-chain confirmation status may be used to track progress. If the status does not update for an extended period, add payment records to the original ticket for further verification.
After a refund is completed, remaining data, route access, and other subscription benefits associated with the order will no longer be provided. A closed order cannot be restored by canceling the refund. To use the service again, choose an available plan at that time.
Differences by Payment Method
Refunds for Alipay and WeChat Pay are generally submitted through the original payment route. The actual crediting status is handled by the relevant payment channel. If the original transaction status is abnormal or the payment channel cannot receive the refund through the original route, AmdVPN will explain the available next steps through the ticket.
USDT transactions cannot be directly reversed after on-chain confirmation. Once a refund is approved, users must confirm the necessary on-chain information for receiving the refund in the ticket. AmdVPN will arrange the return based on verifiable records of the original transaction. If processing problems result from incorrect on-chain information, the details must be verified again before processing can continue.
For every payment method, the actual payment record of the original order is the basis for review. A refund request does not change the status of other independent orders, nor will the refund amount be converted into another plan, data package, or account balance unless the user and AmdVPN explicitly confirm a specific arrangement in the ticket.